May We Help You?
We wish you the most convenient, pleasant and safe journey as you travel with us. We are here to assist you with boarding and de-boarding the bus, helping with your luggage, making transfers, or stowing and retrieving your mobility devices. We will help you during transfers, meal and rest stops and other times as reasonably requested. We will help you if you are traveling alone or with a personal care attendant and using various mobility devices.
In order to help you best to prepare and enjoy your trip, we ask that you do three things:
Contact our operators at 800-366-6975 at least 48 hours prior to your travel date;
Tell the operator what your specific needs are and how you wish our assistance; and
Inform our staff, including your driver, of your needs during your trip.
When using a wheelchair lift-equipped bus, please remember:
- The combined weight of the passenger and the mobility aid cannot exceed 600 pounds.
- The mobility aid can be no more than 30 inches wide and 48 inches in height.
With 48-hour notice, we can assist you. If you do not provide this notice, we will make every reasonable effort to help you if such accommodations will not delay departure of the schedule. If a wheelchair lift bus is not available, we may be able to utilize other means of assisting you onto the bus; however, we do not lift passengers onto the bus and it is important that you plan ahead and let us know of your needs so that we can respond efficiently to you.
You may travel alone on the Apple Line if you can travel independently and do not require assistance of a personal nature, which Apple Line personnel and its agents are not required to provide. If you require personal assistance that we cannot provide, you may wish to include a personal care attendant in your travel plans.
Storing and Handling Your Mobility Aids:
Your mobility aids may travel inside the bus if they can be stored safety in the overhead compartment or under your seat. If your aid cannot be stored safely inside the bus, it can be stored in the baggage compartment. You must obtain a claim check (See Baggage Information) and affix it to your mobility aid. If an item that is placed in the baggage compartment is damaged or lost, a maximum reimbursement of $250 is allowed per adult ticket purchased. Claims for damaged mobility aids must be filed within seven (7) days of competing your trip. Additional baggage insurance is available. Please see your ticket agent for this service.
Remember: Please keep all your medications with you. Do not place them in your luggage that will be stored in the baggage compartment.